Opentext is hiring for Associate Specialist | B.E/ B.Tech/ B.Sc/ BCA

Opentext Jobs: Opentext is hiring for Associate Specialist position at the Hyderabad location. All the candidates of B.E, B.Tech, B.Sc, and BCA. Interested candidates can follow below.

Related: Tech Mahindra is hiring for Associate Software Engineer | BE/ BTech/ Diploma/ MCA/ M.Sc.

Opentext Associate Specialist

• Company name: Opentext
• Website: opentext.com
• Job Position: Associate Specialist
• Location: Hyderabad
• Job Type: Full time
• Experience: 0 – 2 Years
• Qualification: B.E/ B.Tech/ B.Sc/ BCA
• Batch: 2020/ 2021
• Salary: Up to 8.4 LPA (Expected)

Responsibilities

• Representing the client, acting as first point of contact for all technical inquiries regarding E-docs and its integration into external environments.
• Utilizing exceptional written and verbal communication skills while supporting customers via telephone, email, or web chat, while demonstrating a high level of customer focus and empathy
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone based activities, and schedule adherence.

What it takes:

• 0 -2 years previous experience working within a technical support environment
• University/College degree within a related discipline or equivalent work experience
• Solid foundation working with Windows OS and Outlook
• Experience working with enterprise database product and technology as well as an understanding of SQL
• Experience in analyzing or debugging (Windows -logs, Java debugging, Browser    debugging).
• Previous experience configuring HTTP and application servers
• Understanding of Networking and network technology
• Basic knowledge of MS Exchange and SharePoint would be an asset
• Basic Networking knowledge (TCP/IP, HTTP/s, Firewalls).
• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution

How to Apply?

• As always, read the information provided on this page first.
• After reading, scroll down and click on the apply link.
• You will be redirected to the Opentext website.
• Scroll down and click on Apply Now.
• Login if you already have an account at Myamcat.
• Otherwise, create a new one.

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