Kuku FM is seeking an enthusiastic and skilled Customer Delight Associate to join our team. If you are passionate about delivering excellent customer service and are proficient in both English and Hindi, this role offers an opportunity to collaborate in a dynamic work environment. The position involves a blended process of phone, chat, and email support to ensure seamless and prompt customer assistance.
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Kuku FM Jobs | Remote
- Company Name: Kuku FM
- Website: kukufm.com
- Job Position: Customer Delight Associate
- Location: Remote – India
- Job Type: Full-Time
- Qualification: Any Graduation
- Batch: Any
- Salary: Up to 3.6 LPA (Expected)
Kuku FM is India’s leading audio content platform, offering a wide range of shows, audiobooks, and podcasts in regional languages. Our mission is to empower listeners with high-quality audio content, and we are constantly innovating to deliver the best user experience. Join our team and be a part of this incredible journey in the world of audio content!
Key Responsibilities
- Provide outstanding customer service via phone, chat, and email channels.
- Handle customer inquiries, issues, and complaints with professionalism and resolve them promptly.
- Stay informed about Kuku FM’s products and services to offer accurate assistance.
- Collaborate with team members to create a seamless customer experience.
- Document customer interactions and transactions in the CRM system efficiently.
- Follow up with customers to ensure their issues are fully resolved.
- Identify and suggest process improvements to enhance the customer journey.
- Stay updated on company policies, procedures, and new product developments.
- Utilize CRM and other tools to manage support operations effectively.
Required Skills and Qualifications
- Languages: Fluency in English and Hindi.
- Excellent communication skills—both written and verbal.
- A team-oriented approach with a collaborative mindset.
- Ability to work with a blended process (phone, chat, and email support).
- Strong problem-solving capabilities and quick decision-making.
- Time management skills with the ability to prioritize tasks effectively.
- Basic computer skills and familiarity with CRM systems.
- Prior experience in customer support is preferred but not mandatory.
- A patient and professional approach when dealing with all types of users.
- Strong organizational skills and attention to detail.
How to Apply
- Review Job Details: Ensure you meet the required qualifications and experience.
- Access Application Page: Visit the Kuku FM careers page to start the application process.
- Read Information: Go through the job details and company policies on the application website.
- Sign In and Apply: Create an account or sign in to the portal and apply for the position.
- Complete Application: Fill out the form with accurate information and submit your application.
Apply Now
