Cision is recruiting candidates for the Customer Support Specialist I position. This is a remote, full-time opportunity for candidates with a passion for customer support. Cision helps clients remove blockers to software adoption, ensuring their business goals are achieved.
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Cision Jobs | Remote
- Company Name: Cision
- Website: Cision Careers
- Job Position: Customer Support Specialist I
- Location: Remote
- Job Type: Full-Time
- Qualification: Any Graduation
- Batch: 2020/ 2021/ 2022/ 2023/ 2024
- Salary: Up to 6 LPA (Expected)
Job Responsibilities
- Respond to customer support requests via telephone, ticket, or web in a timely manner.
- Listen attentively to customers, manage resolutions, or direct them to the appropriate team.
- Quickly learn support tools and systems to log and resolve customer requests.
- Accurately record and log interactions and update account information.
- Clarify customer complaints, determine root causes, and provide the best solutions.
- Collaborate with Customer Experience Management to maintain best communication practices.
- Address customer questions about new products or services.
- Work with Customer Success Managers, Onboarding & Implementation Consultants, and other teams to ensure excellent service.
- Contribute to reducing customer churn and increasing customer satisfaction.
- Engage in cross-functional collaboration with departments like Sales, Finance, and other CX teams.
Key Skills and Requirements
- Customer Focus: Passionate about delivering a great customer experience.
- Self-starter with an “ownership” mentality, driven and enthusiastic.
- Adaptability: Thrive in a fast-paced, ever-changing environment.
- Proven experience in customer-interacting roles.
- Collaboration: Ability to work with internal partners while coordinating key customer deliverables.
- Strong communication skills, both written and verbal, to respond clearly and concisely.
- Positive mindset and a can-do attitude with strong work ethic.
- Influencing and negotiation skills.
- Experience with JIRA software is a plus.
- Proficiency in English (both written and verbal). Knowledge of additional languages is a bonus.
Eligibility Criteria
- Candidates must have experience in a customer-interacting role.
- Must have advanced listening and communication skills.
- Prior experience with JIRA is desired but not mandatory.
How to Apply
- Review Job Details: Check if you meet the qualifications and job requirements.
- Access Application Page: Apply through the Cision careers page or login to the application portal.
- Read Information: Review the requirements and expectations carefully.
- Complete Application: Submit your updated resume and any required documents.
Apply Now
