Cactus Communications is recruiting candidates for the role of Contractor, Customer Service. Candidates who have Bachelor’s degree and possess native-level Arabic and strong English skills are eligible to apply for this 6-month contract role. The company is hiring for a remote-first position in India, with occasional travel to their Mumbai office. The required details, including eligibility, application process, and other information, are provided below.
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Cactus Communications Remote Job
- Name: Cactus Communications
- Website: www.cactusglobal.com
- Role: Customer Service
- Location: Work From Home
- Job Type: Contract (6 months)
- Experience: 0-5 years
- Qualification: Bachelor’s Degree
- Salary: Up to 40k Per Month (Expected)
Job Description:
Cactus Communications is looking for a Contractor, Customer Service to support its operations. This is a remote-first position, but travel to the Mumbai office may be required for business purposes or company events. You will be responsible for providing high-quality support to customers in Arabic and translating customer feedback and other communications into English.
Key Responsibilities:
- Provide support to customers over phone, email, and other communication channels.
- Ensure timely, accurate, and high-quality responses to service, quality, payment, and platform queries.
- Upsell and cross-sell services effectively.
- Collect and translate feedback from Arabic-speaking customers into English.
- Collaborate with internal teams to ensure alignment with customer expectations.
- Negotiate with editing team managers to enhance client service experience.
Required Skills:
- Native-level Arabic and strong English language skills.
- Excellent customer service orientation and the ability to handle queries professionally.
- Multitasking and stress management skills.
- Bachelor’s degree in any discipline.
- Positive and open-minded approach, with a passion for learning.
Eligibility Criteria:
- Bachelor’s degree in any field.
- Native-level proficiency in Arabic and strong command of English.
- Ability to work in 9-hour shifts, 5 days a week.
- 0-5 years of relevant experience.
How to Apply:
- Visit the official Cactus Communications website www.cactusglobal.com.
- Search for the Contractor, Customer Service position and submit your application.
- Include an updated resume and ensure you meet the eligibility criteria.
