Genpact Virtual Drive 2024 | Customer Service: Voice Roles

Genpact is conducting a virtual drive for Customer Service: Voice roles (English) on 30th August 2024. This is an opportunity for fresh graduates and experienced professionals to join a global leader in professional services and digital transformation. The details of the drive, including responsibilities, qualifications, and application process, are provided below.

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Genpact Virtual Drive 2024 | Hyderabad

• Name: Genpact
• Website: www.genpact.com
• Role: Customer Service: Voice Roles
• Type: Full Time
• Location: Hyderabad
• Experience: 0 – 5 Years
• Qualification: Any Graduate (except Law)
• Batch: Freshers & Experienced
• Salary: Up to 3.5 LPA (Expected)

Job Description:

Genpact Virtual Drive Overview:

Genpact, a global leader in professional services and digital operations, is looking for candidates to join their Customer Service: Voice roles team. This virtual drive is scheduled for 30th August 2024, and is open to both fresh graduates and experienced professionals. Successful candidates will provide excellent customer service, respond to customer queries, and maintain a deep understanding of client processes and policies.

Key Responsibilities:

• Responding to customer queries and concerns.
• Providing support for data collection to enable account recovery for end-users.
• Maintaining a deep understanding of client processes and policies.
• Reproducing customer issues and advancing product bugs.
• Delivering excellent customer service to clients.

Eligibility Criteria:

• Education: Graduate in any discipline (except Law).
• Experience: Freshers are eligible; candidates with 1-5 years of experience in voice/non-voice processes are also welcome.
• Skills: Effective probing, analytical skills, customer-centric approach, excellent written English proficiency, and a neutral English accent.
• Other Requirements: Ability to work on a flexible schedule, including weekend shifts.

Virtual Drive Details:

• Date: 30th August 2024
• Time: 12:00 PM – 2:00 PM
• Shifts: Flexible with any shift.

How to Apply:

Interested candidates are encouraged to attend the virtual drive on the specified date and time using the provided Zoom ID. Ensure you have a stable internet connection and a quiet environment for the interview.

Virtual drive details

Zoom meeting link

Genpact Virtual Drive 2024 Application Process:

• Join the virtual drive using the Zoom ID provided.
• Prepare your resume and be ready to discuss your qualifications and experience.
• If shortlisted, you will be contacted with further instructions.