IBM Off Campus Drive | IT Service Manager | Freshers

• Incident Management: Monitor and respond to IT incidents, providing timely support and resolution for end users.
• Service Desk Support: Act as the first point of contact for IT service issues, escalating to higher-level support teams when necessary.
• Ticket Management: Log, track, and update service requests using IT Service Management (ITSM) tools, ensuring SLAs are met.
• Communication: Maintain clear communication with internal teams and external clients about issue status and resolutions.
• Service Delivery: Assist in delivering IT services while adhering to company policies and procedures.
• Root Cause Analysis: Identify recurring issues and escalate to senior management when needed.
• Documentation: Update knowledge base articles and support process documentation.
• Continuous Improvement: Contribute to service improvement initiatives to enhance IT service delivery.

Required Skills

• 0-2 years of IT support experience or relevant skills.
• Basic understanding of IT infrastructure, including hardware, software, and networking concepts.
• Knowledge of ITIL principles and practices is a plus.
• Experience with publicly available exploit codes.
• Excellent written and verbal communication skills.
• Ability to work under pressure and manage multiple priorities.

How to Apply

1. Review Job Details: Carefully read through all the job requirements and details provided on this page.
2. Visit the Official Application Page: Scroll down and click the apply button.
3. Redirect to IBM’s Career Page: You will be taken to the official IBM Careers page.
4. Go Through the Information: Review all the details provided on the application page.
5. Sign In and Apply: Click on the ‘Apply Now’ button and sign in or create a new account.
6. Complete the Application: Fill out the application form with the necessary details and submit your application.