Fresh Prints off campus drive is recruiting candidates for Customer Service Associate. Candidates who completed graduation are eligible can apply for this job. The company is hiring candidates in the Remote location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
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Fresh Prints is a Retail Apparel and Fashion company. The organization’s headquarters are in New York, US. Per the reports generated in 2024, the total number of employees working in the firm are 201-500.
Fresh Prints off campus drive
- Company name: Fresh Prints
- Website: freshprints.com
- Job Position: Customer Service Associate
- Location: Work From Home
- Job Type: Full time
- Qualification: Any Graduation
- Batch: 2026 and before
- Salary: Up to 5 LPA (Expected)
Key Responsibilities
- Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
- Resolve customer issues accurately while adhering to company policies and service standards
- Maintain detailed and accurate documentation in tickets and internal systems
- Ensure proper ownership of customer conversations, including follow-ups and handoffs
- Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
- Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
- Maintain professionalism and brand standards in all client-facing communication
- Contribute to process improvements by identifying recurring issues or inefficiencies
Skills and Competencies
- Strong written and verbal communication skills
- Attention to detail and organizational ability
- Problem-solving and critical thinking skills
- Ability to manage multiple conversations simultaneously
- Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)
- Ability to work independently while knowing when to escalate
Eligibility and Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- Minimum of 1 year of experience in customer support, client services, or a similar customer-facing role
- Strong written communication skills with the ability to maintain a professional brand voice
- Comfortable working in a fast-paced, metrics-driven environment
How to Apply?
- As always, look through the particulars on this page.
- After reading, scroll through to spot the apply link.
- Click on the apply link to get diverted to the boards.greenhouse.io website.
- Enter the details as per the instructions provided.
- Cross-check the provided details before submitting the application.
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