Wipro Recruitment: Technical Support Engineer/ IT Service Desk Engineer

Wipro Recruitment: Wipro is hiring for Technical Support Engineer/ IT Service Desk Engineer. Any Graduate/ Post Graduate irrespective of the degree can apply for this job opening. The more details and apply link are as follows.


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Wipro Recruitment

  • Company name: Wipro
  • Website: www.Wipro.com
  • Job Position: Technical Support Engineer/ IT Service Desk Engineer
  • Location: Pune (WFH)
  • Job Type: Full time
  • Experience: 0 – 5 Years
  • Qualification: Any Graduate/ Post Graduate
  • Batch: 2016/ 2017/ 2018/ 2019/ 2020/ 2021
  • Salary: Up to 4.4 LPA (Expected)

Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.

Main responsibilities:Adherence to policies and procedures, closure of open calls after resolution.

Major activities:

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the inquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database

How to Apply?

  • At first, read all the requirements and details of this job on this page.
  • Now, scroll down and click on the apply button.
  • You will be redirected to the Naukri’s website.
  • Read all the information given there.
  • Click on Apply, fill the details, and submit the application.

Apply Now

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