Wipro Recruitment: IT Service Desk/ Technical Support Engineer | Any Graduate

Wipro off campus drive: Wipro is hiring for Technical Support Engineer. Any Graduate irrespective of the degree can apply for this job opening. The more details and apply link are as follows.

 

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Wipro Limited, also known as Western Indian Vegetable Products Limited, is an Information technology company. The Hasham Premji is the organization’s founder and the present CEO is Thierry Delaporte. The headquarters of the organization is Bangalore. The corporation’s revenue is estimated to be approximately 75,000 crores. Around 231,671 employees work in these companies.

Wipro off campus drive

• Company name: Wipro
• Website: www.Wipro.com
• Job Position: IT Service Desk/ Technical Support Engineer
  
• Location: Hyderabad/ Bengaluru/ Pune
  
• Job Type: Full time
• Experience: 0 – 5 Years
• Qualification: Any Graduate
• Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
  
• Salary: Up to 7.5 LPA

Major activities:

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Routes the enquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
• Makes recommendations for updates to the KBI database.

How to Apply?

• At first, read all the requirements and details of this job on this page.
• Now, scroll down and click on the apply button.
• You will be redirected to the Naukri’s website.
• Read all the information given there.
• Click on Apply, fill the details, and submit the application.

If you face any problems while applying to the Wipro off campus drive then do let us know via the comment section below.