Wipro Recruitment: Technical Support Engineer/ IT Service Desk Engineer

Wipro Recruitment: Wipro is hiring for Technical Support Engineer/ IT Service Desk Engineer. Any Graduate/ Post Graduate irrespective of the degree can apply for this job opening. The more details and apply link are as follows.

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Wipro Recruitment

• Company name: Wipro
• Website: www.Wipro.com
• Job Position: Technical Support Engineer/ IT Service Desk Engineer
• Location: Pune (WFH)
• Job Type: Full time
• Experience: 0 – 5 Years
• Qualification: Any Graduate/ Post Graduate
• Batch: 2016/ 2017/ 2018/ 2019/ 2020/ 2021
• Salary: Up to 4.4 LPA (Expected)

Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.

Main responsibilities:Adherence to policies and procedures, closure of open calls after resolution.

Major activities:

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Routes the inquiries to Resolver Groups as appropriate
• Re-routes misdirected calls
• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
• Provides status and updates on tickets to authorized users
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
• Makes recommendations for updates to the KB database

How to Apply?

• At first, read all the requirements and details of this job on this page.
• Now, scroll down and click on the apply button.
• You will be redirected to the Naukri’s website.
• Read all the information given there.
• Click on Apply, fill the details, and submit the application.