Titan is hiring for Product Support Intern | B.Tech/ BE/ BSc

JOB DESCRIPTION:

• Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
• Provide Omnichannel support over chat, email, phone and social media
• Help fix any bugs that crop up in the product and contribute to the feature documentation
• Work with our development team and suggest updates and features to continuously improve the customer experience
• Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
• Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
• Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
• Flexibility of working in shifts.

ELIGIBILITIES:

• B.Tech/BE/BSc(IT) – (2022-21) Graduates
• You are extremely passionate about technology – and can’t live without your smartphone!
• You are well-versed with, and highly interested in, Internet and mobile communication
• A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet.
• Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
• You have excellent written skills, and can explain concepts through clear and accurate writing
• You have a way with people, and particularly good explanation skills
• You think the Team’s victory is worth more than individual heroics
• Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
• Most of all, you enjoy working in a fast-paced and dynamic environment full of young, overachieving tech enthusiasts.

How to Apply?

• At first, read all the requirements and details of this job on this page.
• Now, scroll down and click on the apply button.
• You will be redirected to the jobs.lever.co website.
• Click on the Apply Now button and sign in.
• Now, fill the form and apply.