Gainsight off campus drive is recruiting candidates for Associate – Global IT Help Desk position. Candidates who completed Any Graduate are eligible can apply for this job. The company is hiring candidates in the Hyderabad location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
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Gainsight off campus drive
- Company name: Gainsight
- Website: gainsight.com
- Job Position: Associate – Global IT Help Desk
- Location: Hyderabad
- Job Type: Full time
- Experience: 0-2 Years
- Qualification: Any Graduation
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Salary: Up to 10 LPA (Expected)
Job Description:
- Participate In A 24×5 Local(India) And Global IT Operations Model
- Provide Support Over Channels Like ITSM, Email, Zoom AV And Slack
- Monitor ITSM Ticket Queue
- Regular Follow-Up On Aging Tickets That Are On Open, Pending, In Progress And On-Hold States
- Track Tickets To Closure, Ensuring They Are Properly Tagged
- You Will Be Responsible For The Initial Setup Of Macs And Windows For Onboarding Employees
- Ensuring Conference/Meeting Room AVs Are Tested, Configured And Ready To Go.
- Provide Service Desk Support To End-Users On Pre-Configured Hardware And Software
- Provide Hands-On Hardware Troubleshooting And Support For End-User Applications
- Perform Shift Handover As Per The Defined Procedure
- The Initial Point Of Contact And Coordination For All End-User Incidents And Service Requests
- End-To-End Incident And Service Request Management, Escalation, Resolution And Closing Process.
- Updating, And Creating New How-To, SOP And Technical SOP KB Articles
- Participation In Ad-Hoc And Recurring Meetings
- Ready To Learn And Adapt To New Tools
Job Requirements:
- Any Graduate (Engineering Or IT Graduate Preferred)
- Experience: Max. 0 To 2 Years Of Experience In ITES/Software Support/Telecom Domain/Customer Care/Backend Services/Tech Support/Live Chat Support
- Knowledge Of Computer Peripherals/Operating Systems(MacOS (Most Preferred)), Windows And Linux
- ITIL Certified Preferred *Excellent Computer/ Internet Navigation Skills
- Persuasion And Convincing Skills, Efficient Typing Skills (30 Wpm With 90% Accuracy).
- Proficiency In Verbal And Written English/Customer Interaction.
- Should Be Able To Work And Co-Ordinate In A Team.
How to Apply?
- As always, look through the particulars on this page.
- After reading, scroll through to spot the apply link.
- Click on the apply link to get diverted to the careers.gainsight.com website.
- Enter the details as per the instructions provided.
- Cross-check the provided details before submitting the application.
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