Amazon recruitment: Amazon is hiring for Support Associate position. The candidates of Diploma/ Graduate can follow below to apply for this job role.
Related: Zycus is hiring for Java Developer.
Amazon Support Associate
- Company name: Amazon
- Website: Amazon.jobs
- Job Position: Support Associate
- Location: Bangalore
- Job Type: Full time
- Experience: Freshers
- Qualification: Bachelor’s degree or equivalent
- Batch: 2026 and before
- Salary: Up to 4 LPA (Expected)
Key job responsibilities
- The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professional your responsibilities will be:
- Handle and resolve HR queries in Italian and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
- Receive and resolve inquiries primarily via phone, chats, tickets and emails from employee contact channels.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plan to each employee’s changing needs.
- Respond to employees impacting issues that may arise and ensure the right communication and documentation occurs, even when information is limited.
- Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on resolution for their requests.
- Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
How to Apply?
- As always, read the information provided on this page first.
- After reading, scroll down and click on the apply link.
- You will be redirected to the Amazon’s Jobs website.
- Click on Apply Now and sign in to your account if you have any. Otherwise, create a new one.
- Upload Resume/ CV and enter all the required fields.
- Recheck the details and submit.
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