Capgemini off campus drive is recruiting candidates for Customer Support-International Voice. Candidates who completed Any Graduate are eligible can apply for this job. The company is hiring candidates in the Noida location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
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Serge Kampf founded Capgemini, an information technology firm based in Paris, France, in 1967. Until recently, Aiman Ezzat was the company’s CEO. According to 2021 reports, the company employed 358,400 people and earned €18.16 billion in revenue.
Capgemini off campus drive
- Company name: Capgemini
- Website: capgemini.com
- Job Position: Customer Support-International Voice
- Location: Noida
- Job Type: Full time
- Experience: 0-3 Year
- Qualification: Any Graduation
- Batch: 2019/ 2020/ 2021/ 2022/ 2023
- Salary: Up to 6 LPA (Expected)
Job Description:
- Responsible for service delivery of the areas assigned.
- Meeting the service level and maintaining the accuracy of the database.
- Knowledge of customer service, helpdesk, and order fulfilment
- Deliver high quality, professional and proactive day to day service to the Client, with agreed SLA s.
- Manage day to day issues, flag and mitigate them and manage escalations.
- Answer client s calls and emails.
- Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
- Analyze the related management reports to observe trends and introduce improvements.
- Process client s escalations.
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
Eligibility:
- Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process.
- Excellent communication (written and verbal) and comprehension skills in English
- Willing to work in night shifts 24/7 environment.
- Manage processes according to our company methodology.
- Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
- Continually seek out ways to improve Client satisfaction.
- Build the positive and supportive team culture, and help team to improve efficiency.
How to Apply?
- As always, look through the particulars on this page.
- After reading, scroll through to spot the apply link.
- Click on the apply link to get diverted to the naukri.com website.
- Enter the details as per the instructions provided.
- Cross-check the provided details before submitting the application.
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