Capgemini is hiring for Service Desk role | Kolkata/ Bangalore

If you are looking forward to work in Multi-National companies, then you are at the right place. Capgemini has released job openings for the Service Desk role. The full details of this job, including the apply link, are as follows.

Related: Samsung is hiring for Developer (Engineer).

Capgemini SE is a French multinational information technology services and consulting company founded on 1 October 1967 by Serge Kampf in Grenoble, France. The company is headquartered in Paris, France, and since 20 May 2020, Aiman Ezzat has been taking charge as the Cheif Executive officer. According to the 2020 report, 2,70,000 employees are working in the company across the world.

Capgemini Service Desk

• Company name: Capgemini
• Website: capgemini.com
• Job Position: Service Desk
• Location: Kolkata/ Bangalore
• Job Type: Full time
• Experience: Freshers
• Qualification: Any Graduate (3 Years Degree)
• Batch: 2022
• CTC: 2.75 LPA
• Last date: 25 March 2022 11:59 PM

Job Description:

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement

Qualification & Criteria

• Should be graduating in 2022
• Should have 55% and above in Graduation (till 4 semesters or 2 years)
• Qualification – Any 3-year Graduate –   BCA, All Streams allowed for BSc.
• 1 year gap is allowed after educational milestone e.g. SSC and HSC
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
• Should be open to sign Service Level Agreement

Please Note – 

• Only shortlisted candidates will be invited for the assessment / selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

How to Apply?

• As always, read the information provided in this page.
• After checking, scroll down and click on Apply Link
• You will be redirected to Superset website.
• If you already have an account sign in. Otherwise, create a new one.
• Enter all the required details there and upload your resume and submit.