Ciena off campus drive is recruiting candidates for Associate/ Global Technical Support. Candidates who completed graduation in BE / B.Tech / BCA / MCA are eligible to apply for this job. The company is hiring candidates in the Remote / Haryana location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
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Ciena is a manufacturer of telecom equipment. The company was founded in 1992, and its US headquarters are in Hanover, Maryland. Gary Smith has served as the company’s CEO since 2001. According to reports produced in 2021, there were 7,241 people employed by the company, and it made a total of US$3.62 billion in sales.
- Company name: Ciena
- Website: ciena.com
- Job Position: Associate/ Global Technical Support
- Location: Remote/ Haryana
- Job Type: Full time
- Experience: Freshers
- Qualification: BE / B.Tech / BCA / MCA
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Salary: Up to 12 LPA (Expected)
- Provide remote technical support (via telephone or online) on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.
- Review with senior engineer’s issues found in the field and assist Communication with Design and Supply Chain on problems found
- Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
- Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
- Contribute to publishing of MOP/ISB/FSB documents.
- Contribute to knowledgebase (KCS)
- Perform a Customer Lead Engineer roll for specific customers
- Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
- Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit
- Experience with network management systems would be beneficial
- Strong background in relationship building and Customer focus
How to Apply?
- As always, look through the particulars on this page.
- After reading, scroll through to spot the apply link.
- Click on the apply link to get diverted to the careers.ciena.com website.
- Enter the details as per the instructions provided.
- Cross-check the provided details before submitting the application.
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