Cognizant Careers: Cognizant is hiring for the International Voice Process in the Hyderabad location. The candidates of any graduation are eligible to apply for this job role. More details and the apply link are as follows.
Must See: ICICI Bank Recruitment | Information Technology Analyst.
Cognizant Voice Process
- Company name: Cognizant
- Website: cognizant.com
- Job Position: Voice Process
- Location: Hyderabad
- Type: Full time
- Experience: Freshers
- Qualification: Any Graduate
- Batch: 2020/ 2021/ 2022/ 2023/ 2024
- Salary: Up to 4 LPA (Expected)
Responsibilities:
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- Handle international calls from clients across various countries, including UK and US.
- Provide exceptional customer service to resolve customer queries and concerns.
- Work on a rotational shift schedule, with flexibility to adapt to changing schedules as needed.
- Collaborate with team members to achieve process goals and objectives.
- Meet performance targets set by the organization.
- Maintain positive and cooperative working relationships with all.
Collaborate with the team to achieve common goals.
Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
Keep up-grading his/her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
Qualification Required:
- Good written & Verbal communication
- Interested to work in BPO Voice & Non-Voice Process
- Basic computer knowledge
- Flexible to work in Night shifts
- Ready to work from Office
How to Apply?
- At first, read all the requirements and details of this job on this page.
- Now, scroll down and click on the apply button.
- You will be redirected to the Naukri’s website.
- Read all the information given there and send your resume to the provided mail ID.
Having 1 Years of internship in Administration & Developing in Sales force.com. Worked on the designing of Custom Objects, Custom Tabs, Custom fields as per the client and application requirements. Hands on Experience on developing Relationships, Record types, Page layouts and Field dependence as per client requirements. Proficient in analyzing business requirements and implementing them to Sales force objects, Master-detail relationships, lookup relationships. Created Validation rules for various Objects to filter unwanted data. Experience in SFDC Administrative tasks like creating Users, Roles, Profiles, Permission Sets ,OWD Settings ,Role Hierarchy ,Sharing Rules ,Manual Sharing, Public Groups, Email Services. Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization. Experience in Creating workflow rules, Process Builder and Approval process for various Objects and defined related tasks, email alerts, field updates to implement business logic. Experience in Designing of Reports, Dashboards and Analytic Snapshots. Good knowledge on Data Migration tools like Import Wizard, Data Loader and Workbench. Experience in writing Test classes and Code Coverage for all the apex classes designed. Good knowledge on Collections like List, Set, Map to Store values. Adept in Writing SOQL and SOSL Queries and DML Statements. Hands on Experience on Apex development in creating Visual force pages, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions for Business demand. Good knowledge on Batch Apex and Schedule Apex. Good knowledge on Integration like Rest API and Soap API to share data on different platforms. Experience on Salesforce CRM platform, worked over different environments of SFDC such as Sales and Service Clouds.
fresher
Surya Fresher sir
I’m interested in this job
I am interested sir