Freshworks off campus drive is recruiting candidates for Customer Success Specialist. Candidates who completed graduation in Bachelor’s Degree are eligible can apply for this job. The company is hiring candidates in the Chennai location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
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Freshworks is a software firm. Girish Mathrubootham and Shan Krishnasamy founded it in 2010, and its headquarters are in San Mateo, California, USA. Girish Mathrubootham has been the corporation’s CEO since 2010. According to reports generated in 2021, the total number of employees working in the firm ranged between 5,001 and 10,000.
Freshworks Careers
- Company name: Freshworks
- Website: freshworks.com
- Job Position: Customer Success Specialist
- Location: Work From Home
- Job Type: Full time
- Experience: Freshers
- Qualification: Bachelor’s Degree
- Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
- Salary: Up to 18 LPA (Expected)
Job Description:
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
How to Apply?
- As always, look through the particulars on this page.
- After reading, scroll through to spot the apply link.
- Click on the apply link to get diverted to the jobs.smartrecruiters.com website.
- Enter the details as per the instructions provided.
- Cross-check the provided details before submitting the application.
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Does this Job requires only the engineering students or any other medical students can apply ?