IKEA Recruitment | Resolution Generalists | Any Graduate

IKEA off campus drive is recruiting candidates for Resolution Generalists position. Candidates with any graduate degree are eligible to apply for this position. The company is hiring candidates in the Hyderabad location. The required details such as the agenda, eligibility, procedure, and application process are provided below.

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IKEA off campus drive

• Company name: IKEA
• Website: ikea.com
• Job Position: Resolution Generalists
• Location: Hyderabad
• Job Type: Full time
• Experience: Freshers
• Qualification: Any Graduate
• Batch: 2018/ 2019/ 2020/ 2021/ 2022/ 2023
• Salary: Up to 8 LPA (Expected)

Job Responsibilities:

• Provide qualitative customer support in all remote channels (phone, chat, mail, video, social), to secure a great customer experience, thus building trust in IKEA brand.
• Offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, in order to maximize customer satisfaction.
•  Make use of conflict management techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention.
•  Take responsibility to decide in which cases to go the extra mile, prioritizing customer experience while understanding cost consciousness.
•  Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals.

Skills Required:

• High level of data/computer proficiency
•  Motivated by sharing and living the IKEA culture and values
•  Ability to communicate correctly, confidently and clearly in local language(s) across channels
•  General knowledge of remote customer behavior across channels as well as of remote customer engagement
•  Enjoy working in a team with common goals in a sharing and open culture
•  Strong customer focused mindset, thus steering conversation in a polite, friendly and trustworthy way
•  Passion for home furnishing and people’s life at home
•  Strong customer service skills and ability to adapt communication depending on channel
•  Ability to work with others in a team and open to exchange of knowledge and insights
•  Ability to work with modern tools and systems in a dynamic retail environment, handling more than one task at the time
•  Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
•  For internal: Very good knowledge of the IKEA product and service range.