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Infosys BPM Walk-in Drive for Service Desk/ Customer Service Process

Infosys BPM off campus drive is recruiting candidates for Service Desk/ Customer Service Process position. Candidates who completed Any Graduation in are eligible to apply for this job. The company is hiring candidates in the Pune/ Bangalore location. The required details such as the agenda, eligibility, procedure, and application process are provided below.

infosys off campus

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Infosys BPM is a Business process management company based in India. It was established in 2002. The firm’s headquarters are in Bengaluru. Anantha Radhakrishnan has been CEO of the firm. Infosys is its parent organization. As of now, the total number of employees working with the firm is 56,770.

Infosys BPM off campus drive

  • Company name: Infosys BPM
  • Website: infosysbpm.com
  • Job Position: Service Desk/ Customer Service Process
  • Location: Bangalore/ Pune
  • Job Type: Full time
  • Experience: 0 – 4 Years
  • Qualification: Any Graduation
  • Batch: 2018/ 2019/ 2020/ 2021/ 2022
  • Salary: Up to 6 LPA (Expected)

Job Responsibilities for Service Desk:

  • Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
  • Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
  • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
  • Knowledge of Incident Management lifecycle.
  • Aware of current role SLA and Metrics handled.

Job Responsibilities for Customer Service Process:

  • Excellent communication skills to attend/resolve client issues on calls/chat/mail.
  • Communication scale – CEFR :: B1, C1, C2
  • Open to work in 24*7 and work from office environment
  • Analytical problem solvers who will understand issues and to resolve customer issues
  • Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
  • Being proactive and show the utmost respect for customer’s time
  • Good time management, ensuring all contacts with customers add value
  • Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune

Interview Details & Venue :

  • Interview Date & Time:  on 17th, 19th, 20th, 21st December 2022 (10.00 AM till 12 PM)
  • Venue: Scheme No 151 & 169 B Village Bada Bangarda and Tigariya Badshah Super Corridor Tehsil Hatod, Indore, Madhya Pradesh – 453 112

Documents to Carry:

  • Carry a print out your updated resume;
  • Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
  • All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
  • Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
  • Original Government ID card is must for Security Clearance

How to Apply?

  • As always, look through the particulars on this page.
  • After reading, scroll through to spot the apply link.
  • Click on the apply link to get diverted to the career.infosys.com website.
  • Enter the details as per the instructions provided.
  • Cross-check the provided details before submitting the application.

Apply Now

We believe you are successful in applying for the Infosys BPM off campus drive. Please comment below the problems you faced in applying to any of the careers; we will make sure to provide the necessary solution regarding the problems and also comment down any queries so that we will try to answer them.

Infosys BPM Off Campus hiring – Frequently Asked Questions

How to apply for Infosys BPM recruitment?

You can apply to the Infosys BPM off campus drive, by following the ‘Apply Link’ button provided above.

Which year pass out students can apply for Infosys BPM Careers?

At the beginning, we have clearly mentioned the eligible batch. Please make sure to check them before going ahead.

Is the Salary mentioned accurately?

The salaries in all the job openings are mentioned per the users’ reports on Glassdoor and Ambition Box. So, sometimes, it might be accurate or not. In short, it’s just the predicted salary based on the role.

Will Infosys BPM send any mails after applying?

Sometimes, Infosys BPM sends the application successful mail after applying; sometimes, you may not get it. As companies hire through various partners, it depends on them.

What is the Infosys BPM careers selection process?

In general, the selection process is almost same all the jobs i.e. Test, Technical & Interview Rounds.

Does the oflatest provide Infosys BPM off campus alerts?

Yes, we, at oflatest, provide the updates continuously.

How to get further mails after applying to Infosys BPM ?

Your resume should be good and updated every time you apply for a new job. For more information, you watch this video.

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