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Mphasis Recruitment | Junior Service Desk Associate | Diploma / BSc/ B.Com/ BA

Mphasis off campus drive is recruiting candidates for Junior Service Desk Associate. Candidates who completed graduation in Diploma / BSc/ B.Com/ BA Diploma are eligible to apply for this job. The company is hiring candidates in the Bangalore location. The required details such as the agenda, eligibility, procedure, and application process are provided below.

mphasis off campus drive

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Mphasis is an Information technology company. It was established in 1998 by Jerry Rao, Jeroen Tas, and the headquarters are in Bangalore, Karnataka, India. Nitin Rakesh is the company. Per the reports generated in 2021, the total number of employees working in the firm was 29,473, and the organization total revenue was ₹9,722 crore.

Mphasis off campus drive

  • Company name: Mphasis
  • Website: mphasis.com
  • Job Position: Junior Service Desk Associate
  • Location: Bengaluru
  • Job Type: Full time
  • Experience: Freshers
  • Qualification: Diploma / BSc/ B.Com/ BA
  • Batch: 2018/ 2019/ 2020/ 2021/ 2022
  • Salary: Up to 4 LPA (Expected)

Job Responsibilities:

  • Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
  •  Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
  • Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
  • Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
  • Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
  • Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
  • Utilize resources to manage transactions, escalating issues appropriately.
  • Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
  • Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
  • Display professional, positive, and courteous phone etiquette.

How to Apply?

  • As always, look through the particulars on this page.
  • After reading, scroll through to spot the apply link.
  • Click on the apply link to get diverted to the mphasis.ripplehire.com website.
  • Enter the details as per the instructions provided.
  • Cross-check the provided details before submitting the application.

Apply Now

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