Nissan hiring: Nissan is hiring for Customer Service Lead position at the Chennai location. The pass-outs of MBA and other degrees are eligible to apply for this job role. Are you interested in applying for this? If yes then follow below.
Nissan Customer Service Lead
- Company name: Nissan
- Website: nissan.in
- Job Position: Customer Service Lead
- Location: Chennai
- Type: Full time
- Experience: 0 – 1 Year
- Qualification: Any Degree/ MBA
- Batch: 2020/ 2021
- Salary: 2.5+ LPA (Expected)
Job Summary :
Handling customer support function, monitoring call-centre operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance.
1. Handling Call Centre :
- Handling outsourced call centre setup
- Monitor & Training of call centre agents on closure requests
- Tracking service level, providing feedback to agents
- Managing calling campaigns
2. Managing Customer Support e-mails :
- Handling C-Support e-mails of all three-finance portfolio
- Managing teams to ensure timely response given to all customer e-mail queries
3. Resolving customer complaints and escalations :
- Handling Nodal / GRO complaints and escalations
- Irate customers, call-back for specific requests which is been escalated
4. Customer Contact :
- Track teams on timely Foreclosure & Payment Update
- BRS recon for foreclosure & NOC Issuance
- Clarification to customers on requests
5. Dealer Liaison:
- Managing requests from dealership for closure
- Handling queries regarding cancellation by dealers
How to Apply?
- First and Foremost, read all the information: Job Description, Qualification, Role information, etc.
- After reading, scroll down and click on the Apply Link.
- You will be redirected to the MyWorkdayjobs website.
- Login to your account if you have. Otherwise, create a new one.
- Enter all the required fields, and submit your application.