Nissan is hiring for Customer Service Lead | Chennai

Nissan hiring: Nissan is hiring for Customer Service Lead position at the Chennai location. The pass-outs of MBA and other degrees are eligible to apply for this job role. Are you interested in applying for this? If yes then follow below.

Nissan

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Nissan Customer Service Lead

  • Company name: Nissan
  • Website: nissan.in
  • Job Position: Customer Service Lead
  • Location: Chennai
  • Type: Full time
  • Experience: 0 – 1 Year
  • Qualification: Any Degree/ MBA
  • Batch: 2020/ 2021
  • Salary: 2.5+ LPA (Expected)

Job Summary :

Handling customer support function, monitoring call-centre operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance.

Job Description:

1. Handling Call Centre :

  • Handling outsourced call centre setup
  • Monitor & Training of call centre agents on closure requests
  • Tracking service level, providing feedback to agents
  • Managing calling campaigns

2. Managing Customer Support e-mails :

  • Handling C-Support e-mails of all three-finance portfolio
  • Managing teams to ensure timely response given to all customer e-mail queries

3. Resolving customer complaints and escalations :

  • Handling Nodal / GRO complaints and escalations
  • Irate customers, call-back for specific requests which is been escalated

4. Customer Contact :

  • Track teams on timely Foreclosure & Payment Update
  • BRS recon for foreclosure & NOC Issuance
  • Clarification to customers on requests

5. Dealer Liaison:

  • Managing requests from dealership for closure
  • Handling queries regarding cancellation by dealers

How to Apply?

  • First and Foremost, read all the information: Job Description, Qualification, Role information, etc.
  • After reading, scroll down and click on the Apply Link.
  • You will be redirected to the MyWorkdayjobs website.
  • Login to your account if you have. Otherwise, create a new one.
  • Enter all the required fields, and submit your application.

Apply Now

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