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Orange Recruitment | Service Desk Engineer | Bachelor’s or Master’s Degree

Orange off campus drive is recruiting candidates for Service Desk Engineer position. Candidates who completed Bachelor’s or Master’s degree are eligible can apply for this job. The company is hiring candidates in the Mumbai location. The required details such as the agenda, eligibility, procedure, and application process are provided below.

orange off campus

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Orange is an Telecommunications corporation established on 1988. The organization headquarters are located in Paris, France. As of year 2021, the revenue of the firm is around €42.52 billion. Christel Heydemann is the current CEO of the association. Approximately 132,002 employees are working in this association.

Orange off campus drive

  • Company name: Orange
  • Website: orange.com
  • Job Position: Service Desk Engineer
  • Location: Mumbai
  • Job Type: Full time
  • Experience: 1-3 Years
  • Qualification: Bachelor’s or Master’s degree
  • Batch: 2018/ 2019/ 2020/ 2021/ 2022
  • Salary: Above 5 LPA (Expected)

Job Description:

  • Provide IT Service Desk support, Operate in rotational shifts to provide 24×7 coverage
  • Document all reported incidents and service requests in ticketing system
  • Acknowledge and assign reported incidents/service request within response SLA target
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions to ensure SLAs are met
  • Maintain ownership of cases and follow-up on reported until closure, gather accurate and complete relevant information and record in ticketing system
  • Coordinate with OEMs/Vendors / resolution teams
  • Manage customer expectations and notify Shift leader/Team Lead in the event of unusual surge in calls of a specific nature, impact on customer business and SLA
  • Be the first point of contact for all the changes, major incidents and update regularly to all stockholders
  • Generate operational and daily status reports
  • Identify and suggest possible improvements

Skills Required:

  • Bachelor’s or Master’s degree ( IT/Computer Science)
  • 1–3 years Service Desk / IT support experience
  • Knowledge of IT hardware and Software troubleshooting
  • Good understanding of ITIL process ( incident/problem/change/asset management)
  • Experience of creating status reports
  • Experience working with some or all technologies below: Windows Server, Linux, Windows workstation, Active Directory, Azure/AWS, Patching, and Antivirus

How to Apply?

  • As always, look through the particulars on this page.
  • After reading, scroll through to spot the apply link.
  • Click on the apply link to get diverted to the orange.jobs website.
  • Enter the details as per the instructions provided.
  • Cross-check the provided details before submitting the application.

Apply Now

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