Red Hat off campus drive is recruiting candidates for Associate Manager- Technical Support . Candidates who completed graduation are eligible can apply for this job. The company is hiring candidates in the Pune location. The required details such as the agenda, eligibility, procedure, and application process are provided below.
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Red Hat is an American based software company. Bob Young and Marc Ewing were established it in 1993. The organization’s headquarters are in Raleigh, North Carolina, U.S. Matt Hicks has been the CEO of the firm. Per the reports generated in 2018, the total revenue of the company was US$3.4 billion, and the total number of employees in the association was 19000.
Red Hat off campus drive
- Company name: Red Hat
- Website: redhat.com
- Job Position: Associate Manager- Technical Support
- Location: Pune
- Job Type: Full time
- Qualification: Graduation
- Batch: 2019/ 2020/ 2021/ 2022/ 2023/ 2024
- Salary: Up to 16 LPA (Expected)
Job Description
- Manage the front-line Technical Production Support team covering Red Hat Enterprise Linux (RHEL)
- Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support engineers
- Manage customer escalations with highly technical support requests from enterprise customers via the phone and the web; maintain a high level of customer satisfaction
- Promote and guide continuous professional and personal development of team members
- Improve knowledge management, customer-centric support, and issue problem solving
- Coordinate improvement programs for global support processes and procedures
- Cooperate daily with other front-line global centers and other teams within Red Hat to prioritize customer requests
- Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customer
How to Apply?
- As always, look through the particulars on this page.
- After reading, scroll through to spot the apply link.
- Click on the apply link to get diverted to the redhat.wd5.myworkdayjobs.com website.
- Enter the details as per the instructions provided.
- Cross-check the provided details before submitting the application.
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