Unisys is hiring for Service Desk Associate | Any Degree

Unisys JOBS: Unisys is hiring for Service Desk Associate position at Bengaluru location. The candidates of Any Degree can follow below for more details and the apply link.

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Unisys Associate Engineer

• Company name: Unisys
• Website: www.Unisys.com
• Job Position: Associate Engineer
• Location: Bengaluru
• Job Type: Full time
• Experience: Freshers
• Qualification: Any Degree
  
• Batch: 2020/ 2021/ 2022/ 2023/ 2024
• Salary: Up to 6 LPA (Expected)

Responsibilities:

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight