Wipro Jobs: Wipro is hiring for Associate position in the multiple locations. Interested candidates can follow below for all the details and apply link.
Wipro Associate
- Company name: Wipro
- Website: www.Wipro.com
- Job Position: Associate
- Location: Across India
- Job Type: Full time
- Experience: 0 – 1 Year
- Qualification: Any Graduation
- Batch: 2021/ 2022/ 2023/ 2024/ 2025
- Salary: Up to 4.8 LPA (Expected)
Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
Do
- Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA’s defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
How to Apply?
- At first, read all the requirements and details of this job on this page.
- Now, scroll down and click on the apply button.
- You will be redirected to the careers.wipro.com website.
- Click on the Apply Now button and sign in.
- Now, fill the form and apply
Hello,
This is Ch. Aarthi I have completed my bsc in Hindu college for women. Please kindly let me know if any schedules are there for me
Thanks and regards,
Ch. Aarthi
Sir thanking u for giving this notification we able to perform my best skill to achieve our dreams in wipro
Sir I’m interested to this job….please give mea a chance….I’m completed b.tech in mechanical branch..
Sir iam interested to this job
I’m MBA final year student. I’m interested to do work and give my best with Wipro if I get a opportunity.
I’m Vaishnavi Thokal. I am interested in this job opportunity provided by Wipro.
Yes! I’m interested
I am interested.
I only find one job posting but why there are two links given ….when wipro associate is one job role given
Computer software install
I am interested to work in Wipro of this role.I have completed B.sc computer science.Give me a chance to improve my skills in this Organisation.
I’m interested
I’m interested
I am interested this job opportunities in immediately.