Amazon is hiring for Selling Partner Support Associate | B.E/ B.Tech

Amazon Careers: Amazon is hiring for Selling Partner Support Associate position at Hyderabad location. The candidates of B.E/ B.Tech are only eligible to apply for this job role. More details and the apply link are as follows.

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Amazon Selling Partner Support Associate

  • Company name: Amazon
  • Website: Amazon.jobs
  • Job Position: Selling Partner Support Associate
  • Location: Hyderabad
  • Job Type: Full time
  • Experience: 0 – 5 Years
  • Qualification: B.E/ B.Tech
  • Batch: 2016/ 2017/ 2018/ 2019/ 2020/ 2021
  • Salary: Min 3.2 LPA (Expected)

Responsibilities:

  • Demonstrates effective, clear and professional written and oral communication in English/Hindi Language .Fluency in these languages a must
  • Ability to handle inbound and outbound calls along with email support
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

ELIGIBILITIES:

  • Education: 3rd level qualification – Graduation
  • Language: English proficiency
  • 6 + months experience within a customer service /contact Centre environment would be an advantage
  • Demonstrated desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
  • Business acumen in areas of e-commerce and retail is advantageous
  • Process improvement awareness and experience
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
  • Demonstrates effective communication, composure, and professional attitude
  • Exemplary performance record, particularly with regard to quality & productivity
  • Language Proficiency

Basic Qualifications:

  • Education: Bachelor Degree in any discipline with 0-10 years of experience.
  • Excellent written and verbal communication in English. Along with English, this role also requires communicating in Hindi.
  • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
  • Weekly Off:Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
  • During the first four months (Training & Transition) no unplanned leaves are allowed.
  • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
  • Should have access to mobile phone at all times from a reliable provider.
  • Should have power back up in case of power shut down.
  • Candidates who are based in Hyderabad should apply.

How to Apply?

  • As always, read the information provided on this page first.
  • After reading, scroll down and click on the apply link.
  • You will be redirected to the Amazon Virtual hiring website.
  • Upload Resume/ CV and enter all the required fields.
  • Recheck the details and submit.


Apply Now

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