Nissan is hiring for Customer Service Lead | Chennai

Nissan hiring: Nissan is hiring for Customer Service Lead position at the Chennai location. The pass-outs of MBA and other degrees are eligible to apply for this job role. Are you interested in applying for this? If yes then follow below.

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Nissan Customer Service Lead

• Company name: Nissan
• Website: nissan.in
• Job Position: Customer Service Lead
• Location: Chennai
• Type: Full time
• Experience: 0 – 1 Year
• Qualification: Any Degree/ MBA
• Batch: 2020/ 2021
• Salary: 2.5+ LPA (Expected)

Job Summary :

Handling customer support function, monitoring call-centre operations of NRFSI and ensuring handling of queries, complaints & escalations, managing Customer support emails for all portfolios of finance.

Job Description:

1. Handling Call Centre :

• Handling outsourced call centre setup
• Monitor & Training of call centre agents on closure requests
• Tracking service level, providing feedback to agents
• Managing calling campaigns

2. Managing Customer Support e-mails :

• Handling C-Support e-mails of all three-finance portfolio
• Managing teams to ensure timely response given to all customer e-mail queries

3. Resolving customer complaints and escalations :

• Handling Nodal / GRO complaints and escalations
• Irate customers, call-back for specific requests which is been escalated

4. Customer Contact :

• Track teams on timely Foreclosure & Payment Update
• BRS recon for foreclosure & NOC Issuance
• Clarification to customers on requests

5. Dealer Liaison:

• Managing requests from dealership for closure
• Handling queries regarding cancellation by dealers

How to Apply?

• First and Foremost, read all the information: Job Description, Qualification, Role information, etc.
• After reading, scroll down and click on the Apply Link.
• You will be redirected to the MyWorkdayjobs website.
• Login to your account if you have. Otherwise, create a new one.
• Enter all the required fields, and submit your application.

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