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Tech Mahindra is hiring for Technical Support Associate | Hyderabad

Tech  Mahindra jobs: Tech Mahindra is hiring for Technical Support Associate at the Hyderabad location. The full details of the job including qualifications, apply link, etc., are as follows.

Tech Mahindra

Related: Tech Mahindra is hiring for International Voice Process role | Hyderabad.

Tech Mahindra Technical Support Associate

  • Company name: Tech Mahindra
  • Website: techmahindra.com
  • Job Position: Technical Support Associate
  • Location: Hyderabad
  • Job Type: Full time
  • Experience: 0 – 3 Years
  • Qualification: Any Graduate
  • Batch: 2019/ 2020/ 2021
  • Salary: Up to 3.5 LPA (Expected)

Roles and Responsibilities

  • Research and identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root cause of the problem
  • Perform a series of actions via Voice process, until they’ve solved a technical issue
  • Escalate unresolved issues to the appropriate internal teams
  • Collect prompt and accurate feedback from customers
  • Master the use of a helpdesk software.
  • Five days of working in the week with two days rotational off
  • Australian shift timings.

Desired Candidate Profile
Any fresher graduate or Post Graduate candidates or experienced from any international BPO/ITES background can apply.

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role would be an added advantage.
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues

How to Apply?

  • As always, read the information provided on this page first.
  • After reading, scroll down and click on the apply link.
  • You will be redirected to the Naukri’s website.
  • Click on Apply Now.
  • Upload Resume/ CV and enter all the required fields.
  • Recheck the details and submit.

Apply Now

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