Tech Mahindra jobs: Tech Mahindra is hiring for Technical Support Associate at the Hyderabad location. The full details of the job including qualifications, apply link, etc., are as follows.
Tech Mahindra Technical Support Associate
- Company name: Tech Mahindra
- Website: techmahindra.com
- Job Position: Technical Support Associate
- Location: Hyderabad
- Job Type: Full time
- Experience: 0 – 3 Years
- Qualification: Any Graduate
- Batch: 2019/ 2020/ 2021
- Salary: Up to 3.5 LPA (Expected)
Roles and Responsibilities
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root cause of the problem
- Perform a series of actions via Voice process, until they’ve solved a technical issue
- Escalate unresolved issues to the appropriate internal teams
- Collect prompt and accurate feedback from customers
- Master the use of a helpdesk software.
- Five days of working in the week with two days rotational off
- Australian shift timings.
Desired Candidate Profile
Any fresher graduate or Post Graduate candidates or experienced from any international BPO/ITES background can apply.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role would be an added advantage.
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
How to Apply?
- As always, read the information provided on this page first.
- After reading, scroll down and click on the apply link.
- You will be redirected to the Naukri’s website.
- Click on Apply Now.
- Upload Resume/ CV and enter all the required fields.
- Recheck the details and submit.