Freshworks Recruitment | IT Support Analyst | BE/B.Tech

Freshworks Careers 2022 – Off Campus Jobs, Walk-In Drive, Recruitment, Eligibility, Salary,  Requirements, Careers, Skills, etc. Freshworks is hiring for IT Support Analyst. All the candidates of who completed B.E/ B.Tech are eligible to apply for this job role. Follow below for more details and apply link.


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Freshworks is a software company with its main offices in California, United States. The business was founded in Chennai in 2010. The association’s founders are Shan Krishnasamy and Girish Mathrubootham, and Girish Mathrubootham serves as its CEO.

Freshworks Careers – Analyst

  • Company name: Freshworks
  • Website:
  • Job Position: IT Support Analyst
  • Location: Chennai
  • Job Type: Full time
  • Experience: 1-2 years
  • Qualification: B.E/ B.Tech
  • Batch: 2017/ 2018/ 2020/ 2021/ 2022
  • Salary: Up to 6 LPA (Expected)

Job Description:

  • Freshworks is seeking an IT L1 Support Analyst.
  • In this role, you will work under the Centralized Service Management team to support multiple business units across Freshworks on Incident and Request Management.
  • The Enterprise Service management team drives the application administration/Application issues, which are predominantly handled by the L1 Support team.


  • Responsible for the Account Access – Provisioning, maintenance & control
  • Monitor the Tickets coming through and Ensure the Tickets are handled within SLA
  • Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well
  • Required to be on the weekend on-call shift to ensure critical apps are monitored and Supported
  • Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket
  • Work with the other Agent to ensure the ticket volumes are well handled and managed.
  • Support Maintenance activity, Health Checks, and User training
  • Escalate complex / unique issues to L2/L3 Support teams and ensure the documentation is applicable wherever it is applicable.
  • 1 to 2 years of experience in the production support area handling the tickets across different priorities
  • Decent understanding of the change and problem management
  • Effective communication and collaboration skills with all levels of management
  • Ability to operate in a highly ambiguous and fast-paced environment

How to Apply?

  • First and Foremost, read all the information.
  • After reading, scroll down and click on the Apply Link.
  • You will be redirected to the official website.
  • Read all the details provided in the website regarding the job.
  • After reading click on the I’m interested.
  • Submit all the required details and click on apply button.

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Apply Now

We hope you have successfully applied to the Freshworks Recruitment – Analyst. If you face any problems while going through the apply process please do mention in the comment section and let us know.

Freshworks Off Campus Hiring 2022 – Frequently Asked Questions

How to apply for Freshworks Careers 2022?

To apply for the Freshworks off campus drive, follow the ‘Apply Link’ provided above under the steps.

Which year pass out students can apply for Freshworks Careers?

Scroll to the top, and in the bullet points, you can also find the batch and qualification.

Is the Salary mentioned accurately?

We have mentioned the Salary as expected. It is based on the reports of Glassdoor and Ambition Box.

Will Freshworks send any mails after applying?

It depends on the job and the hiring partner. Sometimes you may receive, and sometimes you may not. However, if you are shortlisted, you will receive the test mail.

What is the Freshworks selection process?

The selection process is generally the same for almost all the jobs i.e. Test, Technical & Interview Rounds.

Does the oflatest provide Freshworks off campus alerts?

Yes, we, at oflatest, provide the updates continuously.

Is there any reference for applying to Freshworks?

Currently, we don’t have any references. If available, we will let you know via the subsequent recruitment.

Also, apply for latest off campus drive of other companies:

Wipro Cognizant
Tech Mahindra Amazon
Adobe TCS
Genpact Capgemini
Uber Epam

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